The primary focus of Birchleigh’s management team and staff is to provide our residents with the best possible care, delivered in a warm and welcoming environment with compassion and an obsession for excellence. The Birchleigh care team is:
Each of Birchleigh’s three care units is managed by a highly qualified Nurse Manager.
Between them, LiliAnne, Maria and Kathy bring decades of Registered Nursing experience with much of that time focused specifically on care of the elderly.
Annette is responsible for our non-clinical services team comprising our cleaners, laundry and maintenance personnel. She is also responsible for Health & Safety coordination, and will provide backup for our Unit Managers when they are on leave.
Finally, a new role that we have introduced is Service Excellence and Innovation. While we are always looking at ways we can improve the lives of our residents, it will be a specific responsibility for Annette to review current national and international best practice across aged residential care and retirement village living, looking for opportunities to enhance the lives of residents with innovative services, support and methods of delivery.
Braeside Hospital also has a team of Registered Nurses to ensure we have 24 hours per day coverage for all our residents at the hospital care level. These Nurses are also available to assist with the care of residents in other parts of Birchleigh as required.
Our objective is to keep our residents minds and bodies as active as possible. Our four Activities Coordinators, supported by activity assistants, provide a wide range of stimulating and enjoyable activity activities, events and outings targeted at the specific needs of residents to ensure their days are kept busy and enjoyable.
Our large team of care staff is on duty 24 hours per day to provide the quality care and support for residents at Rest Home, Dementia or Hospital level of care.
Our care giving staff are actively encouraged to achieve the highest available levels of training within the residential care industry. We use the CareerForce NZ Certificate programme which offers several levels of age care qualifications. We have an on-site Certified CareerForce Assessor who is able to assist caregivers to work through each qualification level.
Birchleigh care staff attend regular in-service training both onsite and through outside organisations.